Counsellor profile
Hayley Matthews, BACP, NCPS
Based in United Kingdom ยท 5 years of experience
Person-centred counsellor for common mental health problems
Continue with HayleyAt a glance
- Registrations
- BACP, United Kingdom (384237); NCPS, United Kingdom (NCS23-01468)
- Qualifications
- BACP, NCPS
- Experience
- 5 years
- Languages
- English
- Based in
- United Kingdom
Details come from information Hayley supplied to BetterHelp.
- Anxiety and depression
- Trauma and addiction
- CBT techniques
About Hayley
BACP, NCPS. Five years' clinical experience. Hayley Matthews works with adults on common and complex difficulties such as anxiety, depression, trauma and abuse, addiction, relationship and family concerns, grief, eating and sleeping problems, parenting strain, and career-related stress. She also supports people dealing with ADHD, bipolar presentations and intimacy-related issues. Hayley offers a person-centred, relational approach and draws on other methods where useful to help people make sense of their experiences.
Hayley describes counselling as a place to look at life events and how they have shaped current reactions. She uses a person-centred stance to listen and reflect, and works relationally to build an open, honest therapeutic connection. Practical techniques from cognitive behavioural therapy and solution-focused ideas are used alongside reflective, exploratory work when appropriate.
Her background includes work in mental health services and the care sector, with both short-term and longer-term counselling work. That experience informs a focus on everyday problems as well as more entrenched difficulties such as post-traumatic stress and addiction. Hayley sometimes invites creative exercises such as metaphor, journalling or creative writing to help people clarify thoughts and feelings.
Hayley is a registered member of the British Association for Counselling and Psychotherapy, BACP, and is listed with NCPS. Her practice is clinically supervised and insured. She offers telephone and online sessions; check current session options before booking.
People who want a straightforward, listening-based counsellor who can also use practical techniques may find her approach helpful. To start, clients complete a short matching questionnaire and then arrange a first session.
How her approaches translate to online counselling
Hayley uses a person-centred, relational way of working that focuses on listening and reflecting to help people understand how life events shape current reactions. This approach supports discussions about grief, relationship difficulties, loss and self-esteem concerns where the counsellor responds in a non-directive way.She also draws on cognitive behavioural therapy, which looks at links between thoughts, feelings and behaviour and offers practical steps for managing anxiety, low mood or sleep problems. Occasional creative tools such as journalling or metaphor work can be used to clarify feelings and track progress.
Deciding which approach to use is a collaborative process. The counsellor and client will discuss needs, goals and preferences and agree what to try in early sessions, adjusting methods as the work progresses.
The biography notes Hayley offers online and telephone sessions, though it is sensible to confirm the exact session options before booking. Online and phone sessions can make it easier to fit counselling around work and family commitments, allow shorter check-ins when needed, and reduce travel time. Registered or accredited professionals can often adapt techniques such as CBT and creative exercises to remote formats so the work remains practical and focused.
Areas of expertise
Also works with
Additional focus areas
Therapeutic approaches
Experience
5+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What concerns does she help with?
She works with stress, anxiety, trauma and abuse, depression, addictions, relationship and family issues, grief, eating and sleeping problems, parenting and career stress among other concerns.
What style of counselling does she use?
Her core approach is person-centred and relational, with practical techniques drawn from cognitive behavioural therapy and solution-focused ideas when useful.
How much experience does she have?
Hayley has five years' experience working in mental health services and the care sector providing both short-term and longer-term counselling.
What are her credentials and where does she practise?
She is a member of BACP and listed with NCPS, and she practises in the United Kingdom.
Which languages are available for sessions?
Sessions are offered in English.
Can international clients work with her?
She does not accept international clients at this time.
What session formats does she offer?
The biography states she provides online and telephone sessions; confirm current session options before booking.
How are costs and payments handled?
Costs vary with location and sessions use a subscription that can be cancelled at any time.
Checking a registration
Professional bodies keep public registers. If Hayley lists a membership, you can look it up on that body's own website:
Online counselling is not emergency or medical care. In immediate danger? Crisis numbers